Hospitality security that feels like part of the welcome
A guest walks into your lobby after a long flight. The first person who makes eye contact should look ready to help. At VWF, that person is often one of our officers. We recruit, screen and train security officers for hotels and resorts who understand that the job starts with a greeting.
The people who run VWF have more than 30 years of experience in hospitality security. That background shapes how we hire. We look for people who are calm, observant and good with guests. Security skills matter. So does the ability to give directions to the pool, remember a returning guest by name, and settle a late-night noise complaint with a quiet voice.
We call many of these roles lobby ambassadors, because that is what the guest sees. Behind the friendly manner is a trained officer who knows the post orders, watches the doors and keeps your managers informed. Guests feel welcome. Your team knows someone is paying attention.
A day on the post at a Miami hotel
The morning starts with a handover. The outgoing officer walks the incoming officer through the overnight log: a late arrival who needed help with luggage, a delivery that came early, a service corridor door that needed a second look. The new officer reads the post orders for the day and checks in with the front desk manager.
By mid-morning the lobby is busy. Guests ask about the beach, taxis and breakfast hours. Our officer answers what they can and walks guests over to the concierge when a question needs more. Between conversations they keep track of who comes and goes, and of any bag left alone near the entrance.
Afternoons bring check-ins, pool traffic and vendors at the loading dock. The officer makes rounds on a set schedule: guest floors, stairwells, the pool deck, parking entrances and back-of-house corridors. Each round goes in the log. Anything out of place goes to the manager on duty right away, quietly and with the facts.
Evenings are about the bar, the restaurant and guests coming back from dinner. Overnight, the post becomes a steady presence at the door and in the lobby, so a guest returning at two in the morning finds someone awake, friendly and alert.
What our officers do for your guests and your team
Every hotel writes its own post orders, so the exact list changes from property to property. Most of our hotel posts include the following.
- Greet guests at the entrance and in the lobby, and point them to the front desk, concierge or guest services
- Watch entrances, the lobby, the pool deck and parking areas, and keep a written log for every shift
- Walk scheduled rounds of guest floors, stairwells and back-of-house areas
- Help with lost items, room lockouts and late-night guest requests, working alongside the front desk
- Check vendors, contractors and deliveries at service entrances against the lists your team provides
- Handle noise complaints and disagreements calmly, and bring in the manager on duty when needed
- Guide guests during fire alarms, medical calls and other unusual moments by following your procedures
- Write a clear end-of-shift report for your security or rooms leadership
Choose the look that fits your property
Every hotel has its own personality. A quiet boutique lobby and a busy convention resort do not need the same presentation, so you decide how our officers appear at each post.
Black suit and black tie
A professional, discreet look that blends with front office and concierge staff. A natural fit for luxury lobbies, boutique hotels and formal entrances.
Tactical presentation
A more visible uniformed look for posts where an easy-to-spot officer helps, such as parking entrances, loading docks or overnight positions.
A mix of both
Suits in the lobby and a tactical look at the back of house or the garage. We match the presentation to each post instead of one rule for the whole property.
How we start with your hotel
We begin with a conversation and a walk of the property. Before we place a single officer, we want to understand your guests, your layout and how your team works day to day.
Site assessment
We tour the property with your leadership, look at entrances, guest flow, parking and back-of-house routes, and note busy hours and seasonal patterns.
Post orders
We write clear post orders for each position with you: what the officer does, where they stand, when they make rounds, who they call and how they report.
Staffing
We select officers who fit your property, its look and its guests, and introduce them to your front office and engineering teams before the first shift.
Ongoing check-ins
Our management checks in with your team on a regular schedule, reviews reports and adjusts posts as occupancy, groups and events change.
Based in Miami, staffing hotels worldwide
We are headquartered in Miami, and South Florida hotels are home ground for us. We know the rhythm of the oceanfront properties in Miami Beach, the business hotels around Brickell and downtown Miami, and the resorts of Sunny Isles Beach and Palm Beach. Winter season, spring break, large conventions and holiday weekends all change what a lobby needs, and our post orders plan for them.
Our clients are not limited to Florida. As a security guard company based in Miami, we staff teams for hotels and resorts anywhere in the world, with the same approach every time: assess the property, write the post orders together, place the right people and stay in touch.
Who our hotel security fits
Our hotel security officers fit full-service hotels, beach resorts, boutique properties, extended-stay hotels and airport and conference hotels. They also suit management companies that run several properties and want one steady standard of guest-first security across all of them.
If your property also needs cooks, housekeeping or maintenance engineers, we are now accepting requests for hospitality staffing. For cameras watched off site during quiet hours, see remote video monitoring. If you would rather build your own in-house team, our security consulting can help you write procedures and hire.
Hosting a gala, a wedding or a corporate group? Our event staffing management team reviews each request individually. To talk about your property, contact our team for a free quote. Officers who enjoy hotel work can apply through our careers page.